🎀 Lovino Return & Exchange Policy
At Lovino, your comfort, confidence, and satisfaction are our highest priorities. We understand that finding the perfect fit for intimate wear can be challenging. Please read our policy carefully, as it includes strict guidelines regarding hygiene.
1. Strict Hygiene Policy: No Returns on Worn Items
⚠️ Policy Alert: Intimate Wear Guidelines
For hygiene and public health safety, we cannot accept returns or exchanges on any items that have been worn, washed, damaged, or are missing the original tags and protective packaging.
This policy is strictly enforced for all panties, bodysuits, lingerie sets, and similar intimate apparel.
2. Eligibility for Returns/Exchanges
A return or exchange may be initiated only if the item meets **ALL** of the following conditions:
- The request is made within **[Insert number of days, e.g., 14 days]** of the delivery date.
- The item is demonstrably **unworn and unwashed**.
- All **original tags and labels** are still attached.
- The item is returned in its **original, undamaged packaging**.
- The item is **not marked as final sale** or clearance.
- The item is returned with **proof of purchase** (order number/invoice).
Items Exempt from Returns/Exchanges:
Due to the nature of these products, the following are **FINAL SALE** (unless damaged or defective upon arrival):
- Items marked "Final Sale" or "Clearance."
- Hosiery/Stockings.
- Adhesive products (e.g., silicone cups, nipple covers) where the protective seal has been broken.
3. Exchange Process (Sizing Issues)
We allow exchanges primarily for sizing issues, provided the requested size is in stock and the item adheres to the hygiene policy (Section 1). Exchanges are processed as follows:
- Contact us via email at **[Insert Support Email]** with your order number and the size you wish to exchange for.
- Lovino will provide a return authorization and shipping instructions.
- Once the item is received and inspected by our quality control team (confirming it is unworn and pristine), the new size will be shipped out.
- **[Optional: State who pays for exchange shipping, e.g., "The customer is responsible for the return shipping costs, but Lovino will cover the shipping of the new exchange item."]**
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately (within **48 hours** of delivery) with the following:
- Your order number.
- A clear photo showing the defect or damage.
We will arrange for a replacement or a full refund, including return shipping costs, upon verification of the defect.
5. Refunds
Refunds are only issued for items returned according to policy and will cover the cost of the product, not the original shipping fees (unless the return is due to a verifiable defect or error by Lovino).
Refunds will be processed back to the original method of payment within **[Insert number of days, e.g., 7-10 business days]** after the returned item has passed inspection.
6. How to Initiate a Return/Exchange
Please do not send items back without approval. To start the process:
Email us at **[Insert Support Email]** with your order number and reason for the return/exchange. We will guide you through the required steps.